At Pokemor, we strive to provide excellent service and quality products. However, due to the nature of sealed products in the TCG industry, we cannot accept returns.

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If your order arrives damaged or doesn't match the description, don’t worry—reach out to us at kyle@pokemor.com, and we’ll work quickly to resolve the issue to your satisfaction.

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Cancellations can be requested before shipment but will incur a 3% processing fee, which will be deducted from your refund. This fee helps cover the non-refundable payment processing costs associated with the original transaction.

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Email kyle@pokemor.com with the subject line "Cancel Order # (order number here)"

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Thank you for understanding and supporting our business!